Returns and Exchanges

Nemea Gear Return & Shipping Policy

At Nemea Gear, we want you to be fully satisfied with your purchase. If you need to return or exchange an item, please review our guidelines below to ensure a smooth process.

📋 Return & Exchange Guidelines

To be eligible for a return or exchange, merchandise must meet the following criteria:

• Condition: Items must be in new, unwashed, unworn, unaltered, and unsoiled condition, completely suitable for resale, and in their original packaging.

• Sets: All merchandise sold as sets (such as uniform sets or gear packages) must be returned as a complete set.

• Exempt Items: For hygienic and customization reasons, we strictly cannot accept returns or exchanges on:

  • Mouth guards and groin guards

  • Custom, printed, embroidered, or personalized items

  • Clearance, discontinued, or sale section items

  • Books, videos, DVDs, or other media (unless defective upon receipt, in which case they can be exchanged for the same title).

⏱️ Timeframe

We accept returns and exchanges within 14 days of the date your order was purchased. Items must be returned within this window to be eligible for a full refund (excluding shipping and handling) or exchange. No returns, exchanges, or credits will be accepted after 14 days.

🔄 How to Start a Return or Exchange

Important: Do not send items back to the manufacturer or the address on your shipping box. All returns require prior authorization.

1. Request an RMA: Contact our customer service team to request a Return Merchandise Authorization (RMA) number. Please have your original invoice or order number ready.

2. Label Your Package: Clearly write your assigned RMA number on the outside of your return package. Packages received without a visible RMA number may be refused and returned to sender.

3. Pack Securely: Enclose a copy of your original invoice. If exchanging, note the exact item, size, or color you wish to receive (we recommend checking our website first to ensure it is in stock).

4. Ship Safely: Ship your package via UPS or insured USPS. You are responsible for the safe transit of the item back to us.

🚚 Shipping & Fees for Returns/Exchanges

• Shipping Costs: Customers are responsible for all shipping and handling costs associated with sending items back to us, as well as the shipping costs for any new exchange items.

• Exchange Payment: Shipping fees for exchange items will be charged to the card on file or sent via an email invoice. Exchange items will not be shipped until the shipping fee is collected.

• Ineligible Items: If you return an item that is ineligible (e.g., washed, worn, custom, or a mouth guard), no refund will be issued, and you must pay an additional shipping fee to have the item sent back to you.

• Processing Time: Please allow 6–10 business days for your return or exchange to be inspected and processed once it arrives at our facility. Refunds will be issued to your original method of payment.

📦 Shipping & Delivery Policy

• Damaged Shipments: If your package arrives damaged, please file a claim directly with the carrier (UPS, FedEx, or USPS) immediately.

• Order Shortages: Any order shortages or incorrect items received must be reported to Nemea Gear within 14 days of delivery.

• Undeliverable Packages: Customers are responsible for all freight and shipping costs on any undeliverable or refused packages.

• Oversized Items: Additional handling fees may apply at checkout for oversized merchandise (such as mats, long weapons, or filled punching bags).