Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Orders usually ship within 1 business day after payment is confirmed, and most arrive in 2–6 business days.

How much does shipping cost?

Shipping is free on most items to the contiguous 48 states and Washington, DC. Floor mats and a few large items (heavy bag stands, the speed bag platform and the traditional heavy bag) show a freight charge at checkout.

Do you ship internationally?

At this time, we ship to the contiguous 48 states and Washington, DC only. We don't currently ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO addresses, or outside the United States.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. Because we work with multiple wholesale suppliers, your order may arrive in separate packages with different tracking numbers — this is completely normal and does not indicate a missing item.

Can I change or cancel my order?

Please contact us as soon as possible if you need to modify or cancel your order. We'll do our best to accommodate requests before the order is processed.

Returns & Exchanges

What is your return policy?

We accept returns within 14 days of the date your order was delivered. Items must be unused, unworn, unwashed, unaltered, and in their original packaging with tags attached. Please visit our Returns & Exchanges page for full details.

How do I start a return?

Contact us at returns@nemeagear.com to request a Return Merchandise Authorization (RMA) number before sending anything back. Packages returned without an RMA number may be refused. Do not send items back to the manufacturer or the address on your shipping box.

Who pays for return shipping?

Once your return is approved, we email you a prepaid return label. The cost of that label is deducted from your refund, so you're refunded the price of the item minus return shipping.

Do you offer exchanges?

We don't swap items directly. Return the original item for a refund, then place a new order for the size or color you need. Not sure which size to reorder? Send us your child's measurements and we'll recommend one.

What items cannot be returned?

The following items are non-returnable for hygienic or customization reasons:

Mouth guards and groin guards
Custom, printed, embroidered, or personalized items
Clearance, discontinued, or sale items
Gift cards
Books, videos, or media (unless defective upon receipt)

What if my item arrives damaged or incorrect?

Please inspect your order upon delivery and contact us within 14 days if you receive a damaged, defective, or incorrect item. If your package arrives visibly damaged by the carrier, file a claim directly with the carrier (UPS, FedEx, or USPS) immediately.

Sizing & Fit

How do I choose the right size for my child?

Every product page has a size chart from the manufacturer. Measure your child's height and weight (plus head, hand, or shoe size for protective gear) and match them to that chart. Not sure between two sizes? Contact us or email support@nemeagear.com with the measurements, and we'll recommend a size before you order.

What if the gear doesn't fit?

Request a return within 14 days of delivery, as long as the item is unused and in original condition. We'll send an RMA number and return label, refund the item price minus return shipping, and you can place a new order for the right size.

Products & Gear

What sports do you carry gear for?

We carry premium protective gear and equipment for Taekwondo, Brazilian Jiu-Jitsu (BJJ), MMA, and Boxing — all designed specifically for youth athletes.

Is your gear competition-approved?

Many of our products meet the standards required for youth competition. Please check the individual product description for competition compliance details, or contact us with your specific federation's requirements.

How do I care for my gear?

Most gear can be wiped down with a damp cloth and mild soap after use. Uniforms (gis and doboks) should be washed in cold water on a gentle cycle and air dried to prevent shrinkage. Always check the care label on each item.

Payments

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay. Arizona families can also pay with their ESA (ClassWallet) funds; see the next question.

Can I pay with an Arizona ESA (ClassWallet)?

Yes. Nemea Gear LLC is an approved vendor for Arizona's Empowerment Scholarship Account (ESA) program through ClassWallet. Here's how to order:

Add your gear to the cart, then open your cart. Please don't use "Buy it now" or the express checkout buttons, since they skip the cart.
Tick Paying with an Arizona ESA (ClassWallet)? and type each child's full legal name, exactly as it appears on their ESA account.
Ordering for more than one child? Choose which child each item is for.
At checkout, choose ESA / ClassWallet Scholarship Payment. Nothing is charged today.
Your order confirmation email includes a ready-to-upload invoice for each child.
In ClassWallet, choose Pay Vendor, search for NEMEA GEAR, enter the exact invoice total, and upload the invoice from that child's account.
We ship as soon as ClassWallet sends payment and email you tracking.

Ordering for two children means two invoices, because ESA funds are paid per child. Forgot to add a name? Just reply to your order confirmation email and we'll take care of it.